Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy (the "Policy") explains how refunds and cancellations work for the Services provided by Foxxx Fitzwell Entertainment LLC, doing business as OnlyFunds ("OnlyFunds", "we", "us", or "our"). It forms part of, and should be read together with, our Terms of Service (in particular Section 5, Subscription Plans & Billing). If there is any conflict between this Policy and the Terms of Service, the Terms of Service control.

Because our Services relate to a third-party adult-content platform and involve digital products and services delivered immediately, some purchases are non-refundable. Please read this Policy carefully before subscribing or paying.

2. Self Managed Subscriptions

The Self Managed Service (the OnlyFunds Command Center and Content Library access) starts with a free 5-day trial, then continues as a recurring monthly subscription per connected page. The monthly fee is a percentage of the page's net earnings for the last thirty days, charged band by band so the rate falls as earnings rise, subject to a monthly minimum; the current bands are published on our pricing page and the amount is shown in your account before it is charged. The Agency Service is charged on the same bands per connected page, less a volume discount based on how many pages you manage. Subscriptions renew automatically each month until cancelled.

The free trial gives you full, hands-on access to the Service so you can evaluate it completely before any charge. You can cancel at any time during the trial and you will not be charged. Because the trial provides a complete preview, fees are non-refundable once charged, except in the case of:

• a billing error caused by OnlyFunds;
• a duplicate charge for the same subscription period; or
• any refund that is required by applicable consumer-protection law.

Cancelling. You may cancel at any time — during the trial or after — through your account or by emailing [email protected]. Cancellation stops future renewals. If you cancel after a paid period has begun, it takes effect at the end of that period and you keep access through that date. We do not provide prorated refunds for the unused portion of a billing period unless required by law.

3. Fully Managed Engagements

The Fully Managed Service is billed on a performance-linked basis — a percentage of the net OnlyFans earnings generated by the bound page, billed monthly on the 1st for the prior calendar month, as set out in the engagement schedule you sign before onboarding. Management fees already earned on earnings that have been generated are non-refundable, as they reflect services already performed.

No long-term contract is required. There is no fixed term or lock-in. However, if you wish to end the management relationship, you must give OnlyFunds at least thirty (30) days' written notice by emailing [email protected]. During that 30-day notice period the Service continues and the agreed management fee continues to apply. Management fees earned during the notice period are non-refundable.

The handling of any other pre-paid amounts or final fees is governed by the terms of your individual engagement schedule. Where that schedule is silent, this Policy and the Terms of Service apply.

4. Cryptocurrency Payments

Cryptocurrency payments are final and non-refundable. Cryptocurrency transactions are irreversible by design and are not subject to chargebacks.

If OnlyFunds nevertheless elects, in its sole discretion or as required by law, to issue a refund for a payment made in cryptocurrency, the refund will be sent as cryptocurrency valued at the market exchange rate at the time the refund is processed — not the rate at the time of your original payment. You bear any difference arising from exchange-rate movement between purchase and refund, as well as any applicable network or transaction fees.

5. How to Request a Refund

All refund requests must be submitted in writing. To request a refund, email [email protected] from the email address associated with your account. A request is considered "in writing" only if it is sent by email to that address (or by postal mail to the address in Section 10). Verbal requests — by phone or otherwise — are not accepted and will not be processed until submitted in writing. Your written request must include:

• your billing email and license key (for Self Managed), or your engagement details (for Fully Managed);
• the OnlyFans handle bound to your subscription;
• the charge date and amount; and
• the reason for your request.

We aim to review and respond to written refund requests within five (5) business days. A refund is not approved unless and until OnlyFunds confirms it in writing.

6. How Approved Refunds Are Issued

Approved card refunds are returned to the original payment method. Once issued, refunds typically take five (5) to ten (10) business days to appear, depending on your card issuer or bank; OnlyFunds does not control that timing. Cryptocurrency refunds, where issued under Section 4, are subject to the terms in that Section.

7. Chargebacks & Payment Disputes

If you believe a charge is incorrect, please contact [email protected] before disputing it with your bank or card issuer — we can usually resolve issues faster directly. Filing a chargeback without first contacting us may result in suspension or termination of your access to the Services. Where a dispute is filed, we may provide our payment processor with transaction records and other documentation relevant to the charge.

8. Free Trial & Promotional Offers

The Self Managed Service includes a free 5-day trial. At signup we will tell you when the trial ends, the amount that will be charged, and how to cancel. Unless you cancel before the trial ends, your subscription will begin automatically and your payment method will be charged the applicable monthly fee. You can cancel during the trial at any time through your account or by emailing [email protected], and you will not be charged.

For any other promotional or discounted offer, specific terms — including whether the purchase is final — will be stated at the time of the offer. Where stated, promotional or discounted purchases may be non-refundable.

Where OnlyFunds supplies a proxy so that you can evaluate the Services during a free trial, that proxy is part of the trial and is withdrawn when the trial ends. To continue on a paid subscription you must supply your own proxy for each connected page before the trial expires. See Section 8.1.

8.1 Proxies Are Not Refundable By Us

Outside a free trial, you buy your own proxies directly from a proxy provider of your choosing. That purchase is a contract between you and that provider: OnlyFunds does not sell, resell, or take any part of what you pay for a proxy, and cannot refund it. Any refund, credit, or cancellation of a proxy must be requested from the provider you bought it from, under that provider's own terms.

A proxy failure is not a refundable failure of our Services. Where a connected page could not be operated, a scheduled action did not run, or a platform restricted a page because the proxy you supplied was unavailable, slow, blocked, shared with other traffic, or changed its IP address, the OnlyFunds fee for that period remains payable and is not refundable on that basis. This is the same position as any other service you buy from a third party and use alongside ours.

We will of course help you diagnose a proxy problem, and we will tell you when a proxy stops working. If a proxy you supplied is rejected when you submit it, nothing is charged for it and the affected page simply will not operate until a working proxy is supplied.

9. Changes to This Policy

We may update this Policy from time to time. The "Last updated" date below reflects the most recent revision. Material changes will be communicated through the Services or by email. Your continued use of the Services after changes become effective constitutes acceptance of the updated Policy.

Effective date: May 13th 2026
Last updated: October 8th 2026

10. Contact

Foxxx Fitzwell Entertainment LLC (DBA OnlyFunds)
6717 Vista Del Lago Ave
Land O' Lakes, FL 34637, United States
Phone: +1 (813) 857-3335

Billing: [email protected]
Support: [email protected]
General: [email protected]